What kind of products does Spryora sell?
We sell sofas and tables. Our range includes dining tables, coffee tables, side tables, desks, and sofas from two-seaters to corner models.
Where do you ship?
We ship to mainland France only, including Corsica. We do not ship to overseas territories or outside France at this time.
How much is shipping?
Shipping is free for all orders. There are no handling fees, no minimum order, and no hidden charges at checkout.
When will my order ship?
Orders are processed Monday to Friday. If you place your order before 2:00 PM CET, we usually pack it the same day. Orders placed after that time, or on weekends and public holidays, are processed on the next business day.
How long does delivery take?
Delivery within mainland France takes 3 to 5 business days after dispatch. For large furniture items like sofas and dining tables, we may contact you to schedule a delivery window.
Do you deliver large furniture inside my home?
For large items, the carrier will deliver to your building entrance or ground-floor door. If you need delivery inside your home or on an upper floor, please contact us before ordering so we can check what is possible and whether an extra fee applies.
Do you offer assembly?
We do not offer assembly services. Furniture comes with assembly instructions. Sofas are usually delivered partially assembled; the legs may need to be attached.
How do I track my order?
When your order ships, we send you a tracking number by email. You can follow your parcel on the carrier's website.
What if my order arrives damaged?
Contact us within 48 hours of delivery at info@spryora.com or call +33 1 46 48 26 00. Please include photos of the damage and your order number. We will arrange a replacement or a refund.
What is your return window?
You have 14 days from the day you receive your order to return it, under Article L221-18 of the French Consumer Code. You do not need to give a reason.
Who pays return shipping?
You do, unless the item arrived damaged or we sent the wrong product. In those cases, we cover the cost. For large furniture, return shipping can be expensive, so please contact us first — we may be able to find a better solution.
How long does a refund take?
We process refunds within 1 to 2 business days after receiving your return. The money goes back to your original payment method. Your bank may take up to 8 business days to show it. In total, please allow up to 10 business days from the day we receive your return.
How will I know my refund is done?
We will notify you by email or phone after the refund is processed.
What payment methods do you accept?
Visa, MasterCard, and PayPal.
Can I cancel or change my order?
Contact us as soon as possible. If your order has not shipped, we will try to help. Once shipped, you can use the 14-day return process.
Do your products come with a warranty?
Yes. All furniture comes with a manufacturer's warranty covering defects in materials and workmanship. The warranty period is stated on the product page. It does not cover normal wear and tear or damage caused by misuse.
Can I see the products in person before buying?
We are an online store and do not have a showroom. If you have questions about a specific product — dimensions, materials, color, or care — contact us and we will help you decide.
How do I contact you?
Email info@spryora.com, Monday to Friday, 9:00 AM – 6:00 PM CET. When you contact us about an order, please include your order number and the email used for the purchase. We usually reply within 1 business day.